If your product arrived defective or does not conform to your order, contact our customer service team as soon as possible so that we can offer you a suitable solution.
📩 What should I do?
Contact our customer service team via the contact form
Please provide:
your order number
the product concerned
a description of the problem
photos of the defect
👉 This allows us to process your request quickly.
🔍 What happens next?
Our team will review your request and offer you a solution as soon as possible:
replacement of the product
refund
or another suitable solution
🔧 What if the defect appears after use?
👉 In this case, you need to submit a warranty claim (after-sales service).
➡️ Please see our article:
My product is defective, what should I do?
Didn't find the answers to your questions?
Don't hesitate to contact our team of HardGuides experts via the contact form.