You can track your parcel using the link sent to you by email when it is dispatched 🙂
👉 This link allows you to view the tracking information directly on the carrier's website.
👉 You can also find the tracking information in your customer account, under My orders.
📦 I haven't received a dispatch confirmation yet
If you haven't received an email yet, your order is probably still being prepared.
You can check:
your spam or junk folder
the delivery timeframe indicated when you placed your order
👉 If a longer timeframe was expected, don't worry: you'll receive an email as soon as your order has been dispatched.
🔄 The tracking information hasn't been updated yet
Sometimes it takes a little while for the tracking information to be updated after dispatch.
👉 The information may appear a few hours later. This is normal.
📬 My parcel is marked as delivered, but I haven't received it
Before contacting us, please remember to check:
your mailbox
with your neighbours or concierge
with other members of your household
the tracking information to see whether it was delivered to a collection point
👉 Your parcel may sometimes be delivered to another collection point if the one you selected was full or closed.
If you still can't find your parcel after 24 hours, please contact our customer service team so that we can open an investigation.
💡 Good to know
tracking is available as soon as your parcel has been dispatched
a short delay before tracking information is updated is normal
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if you're unsure, we're here to help
Haven't found the answers to your questions?
Feel free to contact our team of HardGuides experts using the contact form, or by phone Monday to Friday, from 9 am to 5 pm: +33 (0)1 84 67 14 24