A slight delivery delay can happen, particularly during busy periods or if the carrier encounters unexpected issues 🙂
📦 Check your parcel tracking
Start by checking your tracking information:
in the email entitled “Your order has been dispatched”
in your customer account, under My orders
👉 You can also read our article: How can I track my parcel?
This allows you to check:
your parcel's current location
the estimated delivery date
any delivery issues
⏱️ Check the delivery times
The delivery times provided are estimates and may vary depending on:
the carrier
the destination
the time of year (sales, holidays, etc.)
👉 Read our article: What are the delivery times?
🚚 Why is my parcel late?
A delay can be caused by several situations:
the parcel is in transit between two logistics centres
the carrier is experiencing an issue (weather conditions, high parcel volumes, etc.)
a delivery attempt has failed
👉 In most cases, the tracking information is updated automatically.
⏳ When should I be concerned?
We recommend waiting:
24 to 48 hours after the estimated delivery date
👉 If the tracking information has not changed after this period, it is best to contact us.
Haven't found the answers to your questions?
Feel free to contact our team of HardGuides experts via our contact form, or by phone Monday to Friday, 9 am to 5 pm: +33 (0)1 84 67 14 24