How to make a return? – Help Center Hardloop

How to return one or more items?

You can easily return an item from your customer account within 100 days after your order.

The return label is free of charge.

📦 Return conditions

To be accepted, the product must be:

new
unworn
in its original packaging

⚠️ Important

❌ Exchanges are not offered.
To change the size or colour, you need to place a new order.
🌱 You can combine several returns in the same parcel.
Provided that each item has been declared separately in your customer account
🔧 Defective products must not be returned via this procedure.
Please consult our article: My product is defective, what should I do?

🧾 Steps to make your return

Go to your customer account → My orders
👉 If you ordered as a guest, use “forgot password” with your email address
Click on Return an item
Select the product and then Get a refund
Confirm your request and download your label
Put the item back in its original packaging
Place it in a parcel
Stick your label on the parcel
Drop it off at a parcel shop or post office
Keep your proof of postage

💳 Refund

Once your return has been received, you will be refunded to your original payment method within 14 days maximum after the parcel has been received at our warehouse.