You can track your parcel at any time using the tracking link sent to you by email as soon as your order has been dispatched.
📦 Where can I find my parcel tracking link?
As soon as your order has been dispatched, you will receive an email containing a tracking link. Click on this link to access the tracking information available on the carrier's website.
You can also find information about your order in your customer account, under the “My orders” section.
If you have not received a dispatch email, your order is probably still being prepared. Remember to check your junk or spam folder and the delivery timeframe provided when you placed your order.
Don't worry: you will automatically receive an email as soon as your parcel has been dispatched.
🔄 Why hasn't my parcel tracking information been updated?
After dispatch, it may take a little while for tracking information to appear on the carrier's website. Your tracking details may therefore only be updated a few hours after your parcel has been sent.
We recommend waiting a little while and checking the tracking information again later.
📬 My parcel is marked as delivered, but I haven't received it. What should I do?
If the tracking information says that your parcel has been delivered but you have not received it, here are a few things to check:
- Check your letterbox.
- Ask your neighbours, concierge or other members of your household whether they have received the parcel.
- Check the tracking information: your parcel may have been delivered to a different collection point, particularly if your chosen one was full or closed.
If you still cannot find your parcel after these checks, please contact our customer service team after 24 hours so that we can open an investigation with the carrier.
đź’ˇ Good to know
- Tracking is available as soon as your order has been dispatched.
- It is perfectly normal for tracking information to take a few hours to update.
-
If your parcel is marked as delivered but is still missing after 24 hours, please contact our team.
Haven't found the answers to your questions?
Feel free to contact our team of HardGuides experts via our contact form, or by phone Monday to Friday, 9 am to 5 pm: +33 (0)1 84 67 14 24