Important: Swiss returns are checked by customs before they reach our warehouse. Processing time for refunds is between 12 to 16 days after the return has been sent.
- If you have not yet received a return confirmation email, we invite you to consult the tracking page of your package on the So Colissimo website with the tracking number indicated on your proof of deposit. Learn more
- If you have already received an e-mail confirming the receipt of your return, the refund will be visible on your bank statement within 48 to 72 hours (average time and variable depending on banking institutions).
Do not see your refund for an order placed by credit card?
Check your bank statement:
- On the date of registration of your return confirmed by e-mail.
- On the date of validation of your order (indeed, some credit card providers group transactions for payment and reimbursement on the same date).
- On the bank statement of the month following the refund, if you have a debit card.
You can not find your refund? Do not hesitate to contact your bank or our customer service to help you.