If your tracking indicates that your package has been delivered but that you have neither received it at your home nor collected it at a relay point, contact customer service at hello@hardloop.fr who will have launched an investigation and requested proof of delivery from of the carrier.
If you dispute the signature that we send you, we invite you to write a sworn, handwritten certificate of non-receipt of the package in order to be compensated, as well as a photocopy of your identity card.
We recall that a false declaration on honor is punishable by law of one year of imprisonment and a fine of € 15,000.