If your product has a defect, you can submit a warranty claim in just a few minutes via our form.
🧾 How do I submit a warranty claim?
Fill in our Customer Service form
Prepare the following information:
Order number
Product name and brand
Description of the defect
Photos of the product (defect + overall view)
Delivery address
📩 You will receive a confirmation email.
🔍 What happens next?
We forward your request to the brand within 24 to 48 hours
The brand reviews your case
We get back to you as soon as we receive a response
⏱️ The response time may vary (on average one week)
🔄 What solutions are possible?
Depending on the brand's assessment:
Repair
Exchange
Credit note
Refund
Or refusal of coverage
👉 If a return is necessary, we cover the shipping costs.
🛡️ Warranty conditions
2-year warranty from the date of purchase
Covers manufacturing defects only
❌ Not covered:
Normal wear and tear
Misuse
ℹ️ Good to know
The decision to cover the product under warranty is solely up to the manufacturer or supplier.
Products are covered by a 2-year warranty for manufacturing defects, not for defects resulting from use.
We can only proceed with claims approved by the manufacturer.
👉 On our side, we do everything we can to support your claim and assist you at every step.
Haven’t found the answers to your questions?
Feel free to contact our team of HardGuides experts via the contact form.