Yes, you can cancel your order as long as it has not yet been prepared 🙂
When is it possible?
✅ Order not yet prepared → cancellation possible
❌ Order already shipped → cancellation not possible
📩 How do I cancel my order?
👉 Contact us quickly via the contact form
and select “Order modification”
Please make sure to include:
your order number
your cancellation request
➡️ The sooner you contact us, the higher the chances we can cancel your order.
Is my order already being prepared?
In this case, it is no longer possible to cancel it.
👉 However, you can still return it free of charge after receipt.
Confirmation
If the cancellation is possible, you will receive a confirmation email as soon as possible.
You didn't find the answers to your questions?
Don't hesitate to contact our team of experts via the contact form, or by phone from Monday to Friday between 8am and 4pm: +33 1 84 67 14 24