You can track your parcel at any time using the link sent to you by email when your order is dispatched 🙂
👉 You can also find the tracking information directly in your customer account, under My orders.
📦 Your order has not yet been dispatched
If you have not received a dispatch confirmation email yet, your order is still being prepared.
You can check:
your spam or junk folder
the delivery timeframe indicated in your order confirmation
👉 If an item is being restocked, dispatch may take a little longer.
You will receive an email as soon as your order has been dispatched.
🚚 Your parcel is on its way
Once dispatched, you can track your parcel using the tracking link.
👉 Tracking information may take a few hours to update after dispatch. This is completely normal.
⏳ Your parcel appears to be delayed
If the estimated delivery time has passed:
check your parcel tracking
delays may occasionally occur (carrier, supplier, etc.)
👉 If the tracking information has not changed for several days, we recommend contacting our customer service team.
📬 Your parcel is marked as delivered
If your parcel is marked as delivered but you have not received it:
check your mailbox
ask your neighbours, concierge or people around you
check the tracking information to see whether it was delivered elsewhere
👉 It may sometimes be delivered to another collection point if your chosen one was full or closed.
If you cannot find your parcel after 24 hours, please contact our customer service team so that we can open an investigation.
💡 Good to know
tracking is available as soon as your order has been dispatched
delivery times depend on product availability
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the tracking link remains the most reliable source of information
You haven't found the answers to your questions?
Please feel free to contact our team of HardGuides experts using the contact form, or by phone Monday to Friday, 9 am to 5 pm: +33 (0)1 84 67 14 24