By e-mail:
As soon as we dispatch your order, we send you notifications about the tracking and delivery of your parcel. To receive detailed information, please click on the tracking number in the notifications you receive.
If you have not yet received a shipping confirmation, please check the following points:
- The shipping confirmation may be in your spam folder.
- If your order had a longer delivery time when you placed it, it is possible that the parcel has not yet been dispatched. Don't worry, you will receive a dispatch confirmation from us a few days before the estimated delivery date.
Through my account:
On hardloop.co.uk you have a confidential area dedicated to tracking your orders: My orders.
Here you can check the current status of your order and track your parcel if it has already been dispatched.