I did not receive any e-mail confirmation for my order

You have not received an e-mail confirmation for your order, here is how to check that your order has been successful:

1. For a starter, make sure that the email "Order confirmation" has not arrived in your mailbox in the section: "Junk mail"
2. Then, look in the "My Hardloop: Your Orders & Returns" section of your Hardloop account if your order has been registered, or not.

If, despite these verification steps, you can't find the confirmation of your order, please contact our HardGuides via the contact form. They will help you solve the problem.