If you are not at home at the time of delivery, please check your notifications (text messages, email) carefully.
The courier will let you know what to do next:
A new delivery attempt will be made on the next working day.
It is possible that your parcel is available at a collection point.
It is also possible that your parcel has been delivered to one of your neighbours in your absence. We strongly recommend that you keep an eye on your notifications.
You didn't find the answers to your questions?
Don't hesitate to contact our team of experts via the contact form.