Refund not received

I still have not received my refund, and I would like to know the reasons for this delay:

For reasons of processing time :

• If you have not yet received a return confirmation email, we invite you to consult the tracking page of your package on the ParcelForce website with the tracking number indicated on your proof of deposit.

• If you have already received an e-mail confirming the receipt of your return, the refund will be visible on your bank statement within 48 to 72 hours (average time and variable depending on banking institutions).

For banking reasons, following a purchase by credit car:

Check your bank statement:

- On the date of registration of your return confirmed by e-mail.

- On the date of validation of your order (indeed, some credit card providers group transactions for payment and reimbursement on the same date).

- On the bank statement of the month following the refund, if you have a debit card.

You can not find your refund? Do not hesitate to contact your bank or our customer service to help you.