Due to Brexit, you may have to pay customs fee on your order before delivery.
Case 1: order less than £135 ex VAT or £162 VAT included
Your order is less than £135 excluding VAT or £162 including VAT.
We collect the VAT for you and pay it to the English tax authorities.
You do not have to pay any further costs on receipt of your parcel.
Case 2: order over £135 excluding VAT or £162 including VAT
If your order is over £135 excluding VAT or £162 including VAT, you may have to pay a fee to ParcelForce:
- VAT: 20% of the amount of your order (excluding VAT)
- Customs duties (From 0 to 16% depending on the product)
- £12 charge of parcel processing by Parcel Force who will deliver to you
You will receive a mail from ParcelForce asking payment of customs fees to unlock the delivery.
We undertake to refund the VAT if you send us the proof of payment. Customs duties and £12 charge of parcel processing remains at your expense.