Due to Brexit, you may have to pay custom fees on your order. This information is available on the website and also visible in your shopping cart just before the payment stage.
Case 1: order less than £135 ex VAT or £162 VAT included
You do not have to pay any further costs on receipt of your parcel.
Case 2: order over £135 excluding VAT or £162 including VAT
You have to pay a fee to DPD composed of:
- VAT: 20% of the amount of your order (excluding VAT)
- Customs duties
- £12 charge of parcel processing
If you have not received the customs charge letter from DPD, our delivery partner in the UK, we invite you to contact directly their Customer Service through this link.
We undertake to refund the initial VAT if you send us the proof of payment. Customs duties and £12 charge of parcel processing remain at your expense.
If you refuse the delivery, the parcel will be returned to us, and we will be able to proceed to the full refund of the order.
Carbon neutral