There are several possible reasons for a login issue.
The most common issues
🔑 Forgotten password
You can reset it by clicking on “Forgotten password” on the login page.
✏️ Incorrect details
Check that your email address and password have been entered correctly (watch out for typos).
📧 Different email address
Your account may be linked to a different address (for example, one used via PayPal or different from your usual address).
🌐 Technical issue
Try clearing your browser’s cache, switching to a different browser or using another device.
🔒 Account blocked or suspended
In this case, please contact our customer service team.
Your problem is still not solved?
Don't hesitate to contact our team of experts via the contact form, or by phone from Monday to Friday between 8am and 4pm: +33 1 84 67 14 24