What if I want to return one or more articles ?
Nothing is easier and we offer you the return costs !
You have a period of 100 days from the date of shipment to make your return. To be accepted, the product must be in its original packaging, new and unworn.
To make sure the process will work, please follow those steps:
- Go to your customer area on: My orders & returning an item
- Click on: Return item
- Choose the item to return, then check: ✓ Refund my money or ✓ Exchange
- Click on Confirm your return then Download your return label
Return the item to its original packaging (shoebox, plastic packaging)
Put it in a parcel (for example: Hardloop carton)
Stick your label on your package
Drop off your package at a post office
Keep the receipt stamped by the post office.
Important : Swiss returns are checked by customs before reaching our warehouse. Processing time for exchanges and refunds is between 12 and 16 days after the return is sent.