Do you want to make a return? Nothing could be simpler and we offer you the return costs.
You have 100 days from the date of shipment to make your return. To be accepted, the product must be in its original packaging, new, unworn and returned with its original labels.
For this, you need to follow the following steps:
- Go to your customer area on: My orders & returning an item
- Click on: Return item
- Choose the item to return, then check: ✓ Refund my money or ✓ Exchange
- Select the reason for the return, and the new size you want as part of an exchange
- Finally, click on Confirm your return then Download your return label
All you have to do is print and stick your label on your return package, and drop it off at a post office. You can include several items from different orders in the package, just be sure to include the different delivery slips!
All the information back on our page: How to make a return?
We will refund you within 72 hours of receiving your return package.
N.b. : Prepaid return labels are not available for the following areas: Denmark, Latvia, Sweden, Jersey and the Isle of Man.
To make a return, you can send us back your items to us via your local carrier, we will refund the return fees (economy mode only) upon presentation of your proof of payment.