How to find the nearest relay points or post office ?

In addition to the multiple delivery options, e.g. to your home or workplace, Hardloop also offers other ways to receive or return your items.

Deliveries at the post office, pick-up point or pick-up station are also at your disposal.

Delivery in post office

Do you want to have it delivered in a post office next to you or your job? It's possible!

Select the desired post office when placing your order:

• Find the Post Office nearest you!
• As soon as your package is delivered to the chosen post office, you receive an automatic email from Colissimo.
• Bring your ID and for even faster processing, the tracking number attached to the e-mail.

A person of your choice can also pick up your package. To do this, she must report to the post office concerned with a written letter stating that you authorize her to collect your parcel, her identity document and at least one copy of yours.

Good to know: Your package will be kept for the next 10 working days at La Poste after delivery.

Pickup Station Delivery and Pick-up Point

When choosing the delivery method, select the option "My Merchant by Colissimo". If a Pickup Station instruction is located near you, it appears in the list of options with its times.

To find a pick-up point, go to the "Colissimo pick-up points" page and enter your address. The withdrawal points will also be automatically offered to you at step 3 of validation of your order.

Once your Hardloop order has been validated, you will receive an email and / or an SMS as soon as your package arrives at Pickup Station with your two withdrawal codes.

Then go to the deposit. Touch the screen and select "Remove a package". Enter your 4-digit identification and verification codes received by email and / or SMS.

The locker containing your package opens automatically. Remove your package and close the locker.

You have not received your codes? Contact Colissimo on 09 74 75 03 02!