Help
In addition to the multiple delivery options, e.g. to your home or workplace, Hardloop also offers other ways to receive or return your items.
Deliveries at the post office, pick-up point or pick-up station are also at your disposal.
Delivery in post office
Do you want to have it delivered in a post office next to you or your job? It's possible!
Select the desired post office when placing your order:
- Find the Post Office nearest you!
- As soon as your package is delivered to the chosen post office, you receive an automatic email from Colissimo.
- Bring your ID and for even faster processing, the tracking number attached to the e-mail.
A person of your choice can also pick up your package. To do this, she must report to the post office concerned with a written letter stating that you authorize her to collect your parcel, her identity document and at least one copy of yours.
Good to know: Your package will be kept for the next 10 working days at La Poste after delivery.
Pickup Station Delivery and Pick-up Point
When choosing the delivery method, select the option "My Merchant by Colissimo". If a Pickup Station instruction is located near you, it appears in the list of options with its times.
To find a pick-up point, go to the "Colissimo pick-up points" page and enter your address. The withdrawal points will also be automatically offered to you at step 3 of validation of your order.
Once your Hardloop order has been validated, you will receive an email and / or an SMS as soon as your package arrives at Pickup Station with your two withdrawal codes.
Then go to the deposit. Touch the screen and select "Remove a package". Enter your 4-digit identification and verification codes received by email and / or SMS.
The locker containing your package opens automatically. Remove your package and close the locker.
You have not received your codes? Contact Colissimo on 09 74 75 03 02!