What if I want to return one or more articles ?
Nothing is easier and we offer you the return costs !
You have a period of 100 days from the date of shipment to make your return. To be accepted, the product must be in its original packaging, new and unworn.
To make sure the process will work, please follow those steps:
- Go to your customer area on: My orders & returning an item
- Click on: Return item
- Choose the item to return, then check: ✓ Refund my money or ✓ Exchange
- Click on Confirm your return then Download your return label
Return the item to its original packaging (shoebox, plastic packaging)
Put it in a parcel (for example: Hardloop carton)
Stick your label on your package
- Important : You must also tape a plastic envelope on the parcel containing the customs document in two copies and the invoice in two copies. These documents will be also attached to the email.
Drop off your package at a post office
Keep the receipt stamped by the post office.
We will refund you, or proceed the exchange within 72 hours of receiving your return package.
N.B. : Prepaid return labels are not available for the following areas: Denmark, Latvia, Sweden, Jersey and the Isle of Man.
To make a return, you can send us back your items to us via your local carrier, we will refund the return fees (economy mode only) upon presentation of your proof of payment.