Important: Swiss returns are checked by customs before they reach our warehouse. Refunds will be processed within 12-16 days after the return has been sent.
We will send you a refund confirmation email.
The refund will be visible on your bank statement within 2 to 3 business days and the same day if you paid with Paypal.
Have you placed an order on Hardloop with your credit card and your refund does not appear on your bank statement?
Check your bank statement:
- On the date of registration of your return confirmed by e-mail.
- On the date of validation of your order (indeed, some credit card providers group transactions for payment and reimbursement on the same date).
- On the bank statement of the month following the refund, if you have a debit card.
You can not find your refund? Do not hesitate to contact your bank or our customer service to help you.