What if I want to return one or more articles ?
Nothing is easier and we offer you the return costs !
You have a period of 100 days from the date of shipment to make your return. To be accepted, the product must be in its original packaging, new and unworn.
To make sure the process will work, please follow those steps:
- Go to your customer area on: My orders & returning an item
Important: If you have paid with PayPal Express or as a guest and do not have a customer account, you can easily request a password using the "Forgotten password" button with the PayPal email address or your guest order email address. After successfully creating a password and logging into your customer account, follow the steps below.
- Click on: Return item
- Choose the item to return, then check: ✓ Refund my money or ✓ Exchange
- Click on Confirm your return then Download your return label
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Return the item to its original packaging (shoebox, plastic packaging)
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Put it in a parcel (for example: Hardloop carton)
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Stick your label on your package
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Drop off your package at a post office
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Keep the receipt stamped by the post office.
Important : Swiss returns are checked by customs before reaching our warehouse. Processing time for exchanges and refunds is between 14 and 18 days after the return is sent.
