What if I want to return one or more articles ?
Nothing is easier and we offer you the return costs !
You have a period of 100 days from the date of shipment to make your return. To be accepted, the product must be in its original packaging, new and unworn.
To make sure the process will work, please follow those steps:
- Go to your customer area on: My orders & returning an item
Important: If you have ordered as a guest and do not have a customer account, you can easily request a password using the "Forgotten password" button with your guest order email address. After successfully creating a password and logging into your customer account, follow the steps below.
- Click on: Return item
- Choose the item to return, then check: ✓ Refund my money or ✓ Exchange
- Click on Confirm your return then Download your return label
- As soon as the label is generated, Planzer will collect the parcel from your home within 2 working days (Monday to Friday)
A return request on Friday means that Planzer will collect the parcel from you on the following Tuesday
Return the item to its original packaging (shoebox, plastic packaging)
Put it in a parcel (for example: Hardloop carton)
Stick your label on your package
Leave the parcel outside your front door
If you wish to change your pick-up date, you can click on the link sent to you in the outbound parcel or contact Planzer customer service
Planzer will contact you beforehand by e-mail and take care of the parcel (Please check your spams)
Important : Swiss returns are checked by customs before reaching our warehouse. Processing time for exchanges and refunds is between 2 - 3 weeks after the return is sent.