To make an exchange, go to your customer area under My orders & returning an item and then follow the steps below:
- Select: Return item
- Click on: ✓ Exchange
- Then, indicate the reason. For example: Too big
- Select the desired size for the exchange
- Confirm your return
- Finally, click on: Download your return label
All you have to do is stick the label on the package, then drop it off at a post office.
Your exchange will then be automatically shipped upon receipt of your return package!
You can follow the progress of the exchange in the "My returns" section of your customer area.